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This www.arabianadventuresmice.com website and our mobile applications and mobile websites (where applicable) (“the Platforms”) are owned and operated by Emirates, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai. This Privacy Statement covers the www.arabian-adventures.com website and our other Platforms, the Arabian Adventures operations and our loyalty programmes (where available and applicable), and explains how we use personal information that we may obtain about you.
We are part of a wider group called the Emirates Group ("Emirates Group"), which includes any and all of the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Emirates Skywards, Emirates Business Rewards, Emirates Holidays, dnata Travel, Wolgan Valley Resort & Spa and their associated brands and/or companies from time to time. A list is available here http://theemiratesgroup.com/english/our-brands/our-brands.aspx?tab=Category, and a list of our controlled subsidiaries in our Annual Report here: http://theemiratesgroup.com/english/facts-figures/annual-report.aspx.
By visiting our Platforms or using any of our products or services, you agree and consent to your personal information being used and disclosed in the manner set out in this Privacy Statement. In certain countries, we will not collect personal information from you unless you have specifically agreed or consented to us doing so (for example through your acceptance of this Privacy Statement or via an electronic tick-box or other similar measures as required by local privacy and data protection laws).
When you use our Platforms, certain information is collected by us automatically such as your browser type and IP address (which is a series of numbers identifying your internet connection). These may be through the use of cookies (see "Cookies" below) or analytics services (see "Aggregate data, data analytics and social media functionality" below).
We may collect personal data directly from you when you use our Platforms, contact us by telephone, by email or in person when you travel (such as your image).
We may also collect personal information from third parties who you have authorised to provide your personal information to us (e.g., your travel companion, travel agency or tour operator).
We will combine the information that we collect automatically from you with any other information that you collect directly from you or about you.
We also collect and store certain personal information as set out below.
When you register with us for promotions, competitions, corporate accounts, loyalty programs, marketing lists or similar services we may collect – title, first name, other names, surname, date of birth, phone number, email address, organisation name and contact details and other information relevant to the service you are signing up for.
From time to time we may update the methods of collection and data fields above. Where there are significant changes we will find a way to notify you, in accordance with the section "Notification of changes to this Privacy Statement" below.
We use the information provided in the following ways:
Where you have indicated you would like to receive updates from us:
You can also unsubscribe from receiving certain electronic messages (see "Withdrawing your consent" below).
We may disclose information about you as follows:
For operational reasons, we transfer personal information to service providers and Emirates Group companies who help us manage our systems and processes, and to deliver our products or services to users. These may include: banks and payment card verification providers, our data warehouse and customer relationship management centre, marketing organisations (who may provide support for marketing and promotional communications); internet service providers who administer our Platforms and provide internet services and host our facilities; chauffeurs, airport ground handling and assistance teams, car services agencies, IT service providers, and consumer research companies that assist us with understanding consumer interests by conducting surveys. We have implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and applicable laws, and that it is not used except to fulfil products or services to us or where we believe it is necessary for a legitimate reason connected with the products or services we offer.
These service providers and group companies may be located in your country, countries in the European Economic Area, in the United Arab Emirates or elsewhere in the world. Different privacy laws may apply in these countries See further detail in our "Transfer of Personal Information" section below.
For people resident in Australia, your data may be transferred to the UAE, and the UK and where our servers are located from time to time, along with where you are travelling to or from or as required by law.
We keep records for as long as required to manage bookings and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing, and where we are required to by law or for records purposes. We also retain your information to make your future interactions with us convenient and to personalise the products, services and communications with you.
By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. We and other members of the Emirates Group may contact you by phone, email, SMS and mobile device messages or notifications (and gaining your consent where we are required to do so) in order to provide you with updates pertaining to our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.
You do not have to provide us with your personal information. However, if you choose not to provide certain personal information we request and/or require or consent to its use and disclosure, you will still be able to visit our Platforms but you may be unable to access certain options, products or services, and in some cases we may not be able to fulfil your booking.
All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out of receiving these by contacting us http://www.arabianadventuresmice.com/contact/contact-us/.
To opt out of mobile device messages or notifications from our applications go into “settings” on your device and turn off notifications for the relevant application.
Be aware that if you unsubscribe completely from our marketing communications we may be unable to notify you of tailored offers to meet your needs.
Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking and responses to your enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.
You also have the ability to change your cookie settings to block certain types of cookie - this is explained in more detail in our Cookie Policy.
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Here are some simple steps you can take to ensure your information is kept securely:
We may aggregate personal information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse Platform use, to improve our content and product offerings, and to customize our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you.
If you use buttons on our Platforms linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers or generally to anyone who has access to your profile page).
A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the internet, and helps us provide better Platform services to you and tailor certain content. For more information on how we use cookies please read our Cookie Policy – http://www.arabianadventuresmice.com/contact/cookie-policy/ where you can also find information so you can delete cookies or block certain types of cookie. You should note that this may have an impact on our ability to provide the Platform services to you.
See also our section on "Aggregate data, data analytics and social media functionality" above.
Currently, our systems do not honour browser do-not-track requests; you may delete cookies and other tracking technologies using the processes specified in our Cookie Policy. http://www.arabianadventuresmice.com/contact/cookie-policy/
We may share your information with carefully selected third parties for the third party’s own marketing purposes. If you are a California resident, you may contact us once per year to request the name of that third party(ies) and the categories of information shared about you. To do so, please send a request to us as set out below with valid proof of California residency. Please note that it may take up to 30 days to process your request.
Our Platforms may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity in the "Emirates Group". We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Platforms.
If your personally identifiable information changes or is inaccurate, or if you no longer desire our service, we will provide a way to correct, update or suppress your personal information provided to us.
If you are concerned that any of the information we hold about you is incorrect please contact us http://www.arabianadventuresmice.com/contact/contact-us/.
These rights are without prejudice to any legal rights you may have in applicable laws, including your right to object to certain processing of data.
You may have the right to receive a copy of personal information we keep about you, including the sources of the data, the purposes and methods of processing, any electronic decision-making and the entities with whom we share your data. We will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested, to the extent permitted by applicable laws.
Some parties that process or store personal information in accordance with this Privacy Statement may be located in jurisdictions outside your country of residence or our country of incorporation. Therefore, you understand and unambiguously agree that your information may be processed and stored in these jurisdictions and that different privacy laws may apply in these countries which may not ensure the same level of data protection as granted in your country of residence. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
If we decide to change our Privacy Statement, we will post those changes on our Platforms. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected (and/or where we are required under applicable law), we will notify you. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected until you agree otherwise, but if you do not accept the amended Privacy Statement, please stop using our Platforms. Each version has a version number and date so you can check this easily.
If you have a query regarding your online booking, encountered any problems whilst making your booking, have queries, concerns or compliants regarding your privacy or queries regarding this privacy statement please contact us http://www.arabianadventuresmice.com/contact/contact-us/.
